ORDER PROCESSING


Most orders are processed within one to two business days (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. We apologize for any inconvenience. *All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.




ORDER STATUS


You may check the status of your most recent order(s) by visiting your My Orders page. This is the easiest and fastest way to get the most current information regarding your L'Zur Online orders. Log in to your account with your email address and password. The My Orders page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped. For time sensitive requests, such as order cancellations or address changes, please chat with a L'Zur Specialist, M-F 9am-10pm ET or text or call us at: 1-203-307-5238 for assistance.




ORDER CANCELLATIONS


You will also have the ability to cancel your entire order within 30 minutes. You must contact client services to attempt to cancel your order during this time.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • A duplicate order was placed.
  • Cancelled due to a client request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please chat with a L'Zur Specialist, M-F 9am-10pm ET or call or text L'Zur online client services at: 1-203-307-5238 or via email.




PRE-ORDER


Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.lzur.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item in your order confirmation email. If you have an account, this date is also visible in the My Orders page. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.




WHERE IS MY ORDER


You may check the status of your most recent order(s) by visiting your My Orders page. This is the easiest and fastest way to get the most current information regarding your L'Zur online orders. Log in with your email address and password. The My Orders page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped. For time sensitive requests, such as order cancellations or address changes, please call us at: 1-203-307-5238 for assistance




WHAT FORMS OF PAYMENT CAN I USE?


Credit cards accepted: - American Express
- Discover
- MasterCard
- Visa We're sorry, we do not accept: - CODs
- Layaway plan
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S. Important information: - For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Please note: Orders placed with Alipay and Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.




HOW DO I RETURN AN ITEM?


If for any reason you are not happy with your purchase on www.lzur.com, you may return this to us for a refund or exchange within 30 days of your purchase. • Call 1-203-307-5238 to arrange your free return. Our L'Zur Specialists will be happy to help you find a product to better suit your needs—or refund your purchase price—and we'll cover the return postage. • A free return label will be provided to you via email. Simply print the label and affix it to the return package. • To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package. • If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice. • If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice. • Follow the shipping instructions provided in the email containing the prepaid label to send your return package. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request. If the items received are damaged, please refer to Damaged Items. Please note: Only products purchased on www.lzur.com may be returned for refund or exchange. If you have questions about returns or exchanges, please contact us by phone at: 1-203-307-5238 or via email at: info@lzur.com.




CAN I ORDER FROM OUTSIDE THE US?


L'Zur accepts orders for delivery within the U.S. and Canada only (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories). For orders to be shipped outside of the United States, please contact us.





FAQ's